How do I return or exchange an item?
To initiate a return, please submit a request for a Return Authorization (RA) through your account. Alternatively, you can contact our Customer Care team to assist you with the return process. HONGKIYOUNG adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
HONGKIYOUNG does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. Returns are subject to our Return Policy.
Guest Orders: If an order was placed using the guest check out option, please create an account to request and manage the return yourself. Alternatively, you can contact our Customer Care team to help facilitate the return.
Can I cancel or modify my order?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
If you have an account, to modify or cancel your order:
- Log in to your account
- Click on the Order History tab on the left-hand side
- Under Modify, select the subject of your request
- Fill out the contact form and send us your request
Please contact our Customer Care team if you do not have an account and would like to make changes to an existing order. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.
Please note: if an order was placed using the guest check out option, you must create an account to modify the order yourself. If you do not wish to create an account, you can always contact our Customer Care team for assistance in modifying the order.
When will I receive my order?
Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.
Our standard order processing time is up to two business days. However, we may need a little more time to process your orders during peak periods.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
How do I know the item will fit me? OR How does the item fit?
In order to help find the best fit, the following information is available on every product page:
- A size conversion chart to help convert international sizes.
- Product-specific measurements (i.e., sleeve length, pant leg width etc.).
- Size of the garment worn by the model, alongside their specific measurements.
The above can be found in the ‘View Size Chart’ tab on any item’s product page.
Our Customer Care team is always available to answer any questions regarding measurements and fitting.
Are taxes included?
The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country at the bottom of any page.
We ship to over 40 countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.
If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.
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